PIP: DWP telephone assessment change now live – impact on benefit claimants | Personal Finance | Finance

However, this situation has been somewhat complicated by the outbreak of COVID-19 which has required social distancing, and earlier, for vulnerable groups to shield.

As such, in recent months, the process of was adapted, with face to face assessments  suspended and replaced with telephone and paper-based reviews.

Claimants and the DWP have therefore been forced to adapt to these new circumstances, and to find ways to ensure the system continues to work.

There is, though, a significant change worthy of note for those who are claiming PIP.

READ MORE: DWP issues important update ushering in change for benefit claimants